Refund Policy

Thank you for shopping at marillan.com. Our members of QA team will inspect each product before packaging to ensure the maximum customer satisfaction.

If you are not satisfied with your purchase, it is easy to return and receive a refund. Please don't hesitate to contact us at support@marillan.com, we will try our best to meet your request.

Kind reminder: 

-Please do not send your return to the sender's address on your package. This is NOT the return address and will affect the processing of your return.

-Any return requests not authorized by the customer service will not be honored. 

-Any claims for misprinted / damaged / defective items must be submitted to support@marillan.com within 2 weeks from the date that the item was received.

-Claims deemed an error on our part are covered at our expense.

Return Policy

-All Purchase (except final sale items) can be returned within 30 days from the delivered date.

-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for return shipping cost.

-Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return.

-Items with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains.

Return Process

1. Contact our customer service at support@marillan.com.
2. Please provide your order number or email address in the email, so that our customer service can quickly find your order and process.
3. Please indicate the reason, and provide necessary pictures if needed.
4. Our customer service will handle the issue and offer a return address if your return is eligible.
5. If you are paying to ship back the return yourself, you can use any shipping method you like.
6. Once we receive your return, we will issue your refund within a week. The refund will go back to your original payment method.
7. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

 

Refund Policy

-Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund

-Your order will be fully refunded if it is cancelled within 24 hours of purchase.

-Your order will be fully refunded if it is cancelled before shipping.

-If your order has been shipped out, and we cannot cancel the order in this case. If you insist on refunding for personal resons, considering our production and postage losses, 20%-50% of the selling price may be refunded. 

-If parcels lost in transit, we will cover your loss by issuing a full refund 

-If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).

-If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.

-Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.

Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Exchange Policy

Exchange is not available at this time. If you wish to exchange a product, we will issue a partial refund and offer a 50% off coupon or a free express shipping coupon for you to place a new order.

Cancellation

-A confirmation email will be sent to you once you complete the order and we will prepare your order immediately. If you need to change or cancel your order, please reach us at support@marillan.com as soon as possible and we will do our best to help.

-If your order has been shipped out, we are sorry that we are not able to cancel your order at this time.

Contact us

Thanks so much for your trust in our website shopping, we will try our best to solve your problems, and you will absolutely get a reply within 24 hours!

Workdays Time：(9 AM - 7:30 PM GMT+8)

Email: support@marillan.com